IMPORTANT!!! YOU MUST ALWAYS HAVE A RETURN AUTHORIZATION BEFORE YOU SEND YOUR PRODUCTS BACK! THIS IS CRUCIALLY IMPORTANT DUE TO COVID-19, AS WE ARE CLOSED FOR RECEIVING!
DO NOT SEND RETURNS WITHOUT CONTACTING US, THEY WILL BE REJECTED AND BOUNCED BACK TO YOU!
PLEASE READ OUR POLICY IN FULL BELOW
Online Purchases: Unworn, unwashed clothing may be returned or exchanged within 21 days of purchase, if they meet the requirements below. DO NOT send back without a return authorization from Maple Street Denim. Please email us for authorization before sending it back. You can find your purchase history in your customer account. If you have any problems, please contact us.
Please do not send your purchase back to the manufacturer.
Requirements: Items must be unworn and unwashed and have all original tags still attached and be in new, sellable condition. We must be able to restock the items. Items may be considered used if they smell like perfume or smoke or have pet hair on them. Please take care when trying on your purchase at home.
**All sales FINAL on earrings, consumable products (such as perfume), and purchases made using a store credit. No exchanges, no returns**
Due to Covid-19, we have temporarily amended our return policy to allow you to exchange discounted items. Normally, all sales are FINAL on sale items. We do not offer refunds on sale items, but we will issue store credit or exchange them. This does not apply to items purchased with a discount code, those may be exchanged or returned as full priced items.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. If your merchandise does not meet our return requirements, we reserve the right to either return it to you or deduct a restocking fee of up to 50% to cover our loss when we cannot restock the item. We will contact you for a solution that works for both of us. We are a small business and doing our best to meet our customers' needs! Please reach out if you are unhappy.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.