As a clothing store, we depend on folks being able to try things on, and with that removed from us, it is a lot more tricky for us to provide the level of customer service we are known for. As we begin to move into Phases 2 and 3 of reopening, we are going to implement some new policies to control the flow of traffic in our brick and mortar and minimize our costs, while continuing to provide excellent service.
As such, we have a few new ways for you to get help with fit on jeans and we hope you will begin using these services before reopening, as it is likely we will be offering denim fitting by appointment only for the foreseeable future.
Free Live Chat: Just have a quick question about something you see online? Hit us up there in the bottom right corner of your screen! We are here to help you browse. We can’t dedicate our chat for full one-on-one fit consultations because we need to be available to other customers online, but don't worry, if you aren't happy with your purchase, we have also amended our return policy to allow for refunds and store credit instead of store credit only. Please read our full return policy for more information. You can also schedule private, personal one-on-one video styling with us if you want more help! We have a few options from a 30 minute session to premium packages with full styling and shopping consultations.
Please visit our online booking platform to book your consultation today! Read below for more information about your choices.
30 Minute Video/Chat Consult:
If you have some idea what you're looking for but aren't sure where to start and need a little more help, this is the option to choose.
We will give you 30 minutes dedicated one on one time for your fit via chat, answering emails, etc. This can be broken up over several separate sessions, or used at one time. Your nonrefundable $25 deposit will be charged at the time of your appointment and will be issued to your account as store credit to use as you wish.
Make sure you provide a valid email address that you actually check!!!! When you book your appointment, we will send you an email to get started. If you do not respond to our emails, your appointment will be canceled and your card will not be charged.
If you confirm your appointment and do not show up to it, your card will be charged the $25 and you will forfeit your store credit.
Shop Local Premium Package!
Full Personal Styling and Fit Consultation $250-$500:
This is the option to choose if you have absolutely no idea where to start or want a full personal styling consultation.
$250 Option: you will receive 2-3 pairs of jeans to try on at home, plus a 10% discount on your final purchase, nonrefundable deposit of $125 required
$500 Option: you will received 4-5 pairs of jeans to try on at home, plus a 15% discount on your final purchase, nonrefundable deposit of $250 required
Make sure you provide a valid email address that you actually check!!!! When you book your appointment, we will send you an email to get started. If you do not confirm your appointment, your card will not be charged and your appointment will be canceled.
Your card will not be charged for your deposit until your first consultation appointment!
If you confirm your appointment and do not show up or cancel within 3 hours, your card will be charged a 10% no-show fee.
How it works:
When you purchase a full personal fit consultation, we will schedule an initial 10-30 minute video consultation with you where we ask you a few questions, get to know you a little bit and figure out what you are looking for.
Within 24 hours after your appointment, a selection of jeans will be ready to try on at home.. If you are local, you can pick them up curbside, if you are distant, we have to pop them in the mail so it takes a little longer, but can be done if you're patient!
When you receive your first box, we will schedule another longer video or chat consultation where you can show us how each pair fits, the way you would when stepping out of the dressing room at the shop. We encourage you to show us other things in your closet that you want to wear with your jeans and ask us anything you want to know about style or fit! This is a full styling consultation, whether you want to work with what you've got or start fresh. We will talk to you about what you want, jeans, jackets, shirts, outfits, etc We will even send you links to other items from some of our favorite local shops!
Anything you like, you keep! You will be given a discount on the final price of the goods, which will be deducted from your deposit. If your items are more than the price of the deposit, you will be charged the difference.
If you don't like anything in the selection, just bring or ship them back to the shop and we will repeat this process up to 3 more times for a total of 5 video consultations, no longer than 30 minutes each. (1 preshipment consult, 1 post shipment consult + up to 3 follow ups) After 3 follow ups have been exhausted, we will not provide continued video consultation, but we will continue to help within the limits of our razor-thin payroll budget.
We put a lot of time and thought and attention into our consultations. Your fit consultation creates a customer file where your information is stored and is updated every time you shop with us. We can add items to your file and keep you posted when we get new things in that we think you'll like. Your deposit establishes a relationship with us that we will take seriously and continue to cultivate long past your initial purchase, but that being said, we do not have endless time or resources to work one-on-one without limits.
If you are unhappy with your styling and fit consultation and do not find anything you want to keep, your card will be charged for the nonrefundable deposit, which will be issued as a store credit for you to use as you wish without further consultation.
The reason we require this nonrefundable deposit is because we are a very small shop and we must cover our costs for both products and labor. In short, we don't like to work for free.
Visit our online booking platform to book your consultation today and keep shopping locally!